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Add ProfileCommon FAQ
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You can end your subscription at any time at no cost and the termination will be effective immediately. We do not refund fees that have not been fully utilised where termination is done before end of the fees term and therefore you are encouraged to use the service until the term of your fee expires. You will still have access to our free services, and you can re-activate your subscription if you decide that you want to access the paid service.
Legally, you can cancel any purchases within 14 days of purchasing the service. You must note that logging in your account and using the service at any time within the 14 qualifying days after your purchase is accepting Terms of Use of your account and will be charged.
We accept credit cards and debit card payments. You can make a one-off payment or pay by direct debit which will be in equal instalments for the term you have selected.
You can manage your account in “My Account” section. Here you can update your information, check your payments, delete, or unsubscribe.
All the information that you share with us is safe and secure. Your debit/credit card payments are protected by a two-factor authentication process to ensure that your bank details are not fraudulently used. You must keep your personal information safe and secure and not share your payment details with other users on the platform.
We do not accept liability for any losses you incur as a result of sharing your information. If you suspect unauthorised or unrecognised access to your bank account, contact your bank immediately to protect your account and then email us via our contact link to report the incidence for further investigation.
A receipt is emailed to your email and a copy maintained in your “My account” section as a confirmation of your payment.
We offer trials on some of our services for a limited time only at our discretion.
You can reactivate your account by clicking on “my account” and following instructions.
Contact support by clicking on the “contact” link at the end of the home page and follow instructions.
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